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The Beeches Medical Centre

The Beeches Medical Centre

national health service
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Additional Practice Information


Summary Care Record — (SCR)
Confidential Room Available
Confidentiality Statement
Chaperone Policy
Discrimination and Behaviour - Zero Tolerance Policy
Dignity and Respect
Practice Mission Statement
Patient Forum
Patient Responsibilities - Registration Details
Access to your Medical Records
Help for Disabled Patients
Halton CCG Clinical Commissioning Group

Summary Care Record — (SCR)

The summary care record means that part of your medical record can be accessed anywhere in the country when you seek medical advice. This is particularly useful if your care is unplanned, urgent or out of hours. Information in your SCR could save you and the NHS time and also one day be lifesaving. You have the choice of not taking part in the information sharing scheme. If you do not want to participate then please ask a receptionists for an “Opt Out” form. After completing the form please hand it back to a receptionist, who will then ensure that your “opt out” choice is recorded in your medical record.

Confidential Room Available

There may be occasion when you need to speak to a receptionist in confidence and do not wish to do this at the reception desk. A room can be made available for this purpose. Please ask at reception.

Confidentiality Statement

All patient information, in whatsoever form, is regarded as absolutely confidential.

Information can only be released with patient consent, however information may be exchanged between health bodies/ professionals. (Please see section on summary care record SCR above)

Chaperone Policy

The practice operates a chaperone policy for patients who may want another person present if an intimate examination needs to be performed.

What is a chaperone?

There are two types of chaperone, Informal, which is the presence of a familiar person of the patients’ choice and Formal which is a clinical health person such as a nurse or a specifically trained clinical staff member such as a receptionist. To protect the patient from vulnerability and embarrassment the chaperone would normally be of the same sex as the patient. The patient has the right to decline the Formal chaperone if he/she feels that they are unacceptable for any reason. Please ask a receptionist or the doctor you are seeing if you would like a chaperone present during your consultation.

Discrimination and Behaviour - Zero Tolerance Policy

The practice has zero tolerance for any behaviour which is discriminatory on grounds of age, race, gender, social class, sexual orientation, health problem or any other factor. The Practice is committed to delivering high quality care to our patients. The relationship between the patients and those working in the surgery is an important issue and is a two-way process. Therefore in order to protect both the staff and other patients, we respectfully point out that the following inappropriate behaviour will not be tolerated:- Swearing, threatening or abusive behaviour, drunkeness verbal or physical abuse of any kind, racial abuse, drug taking/dealing, inappropriate demands for service.

Dignity and Respect

The Practice will treat all patients with the utmost respect and dignity and in all matters will be wholly non-discriminatory. We also expect the same treatment ourselves, particularly our reception staff.

Practice Mission Statement

Our aim is to deliver an equitable, patient driven, high quality and caring primary health care service without prejudice to patients of the practice.

Patient Forum

The practice has a patient forum group which meets to discuss the annual patient survey report and offers suggestions to help us deliver and improve patient services.

Patient Responsibilities - Registration Details

Please inform us if you have moved to a new address or have a new telephone number as we may need to contact you and need up to date information at all times.

Access to your Medical Records

If for any reason you need to access your medical records please put your request in writing to the practice manager who will send you a written explanation of the procedure and charges.

Help for Disabled Patients

We have a visual aid for patients via our patient call system display board, which is updated periodically with topical information. We have hearing loops to assist patients with impaired hearing. If you need any assistance in walking to the consultation rooms please ask one of our receptionists who will be pleased to offer their assistance

Halton CCG - (Clinical commissioning group)

Runcorn Town Hall

The Heath

RUNCORN

WA7 5TD
Telephone no. 01928 593000

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