Frequently Asked Questions and Practice Information Updates

Frequently Asked Questions (FAQ’s)

Welcome to our ‘FAQ’ section of our website.

This page will help patients with a variety of things that you might need to know and will aid as a useful guide to patients.

How do I a make a complaint?

How do I submit feedback or suggest improvements?

How do I register as a patient with the practice?

How do I update my contact details?

What do I do when the practice is closed?

How do I find the contact details of local pharmacies?

How do I book a blood test for myself or my child?

How to understand test results on my online GP Medical Records?

I have been referred to a Hospital Speciality – What is the current waiting times to been seen in secondary care?

What is PATCHS (online consultations) and how do i submit a request?

Find Local Services for Healthcare, Dentistry, Pharmacies and NHS Sight Tests

I need urgent Mental Health Support


Practice Updates

Global IT issue affecting GP practices and pharmacies nationally

We are aware of a global IT issue which is affecting some primary care services in our region. It may […]

19.07.2024 – IT Disruptions

We are currently experiencing major IT disruptions. The disruptions have affected our clinical systems and phone network. This is a […]

Practice Newsletter: Summer 2024

Please see below for our latest newsletter and information on practice updates.

Non-urgent advice: Practice Update

We are extremely busy at the moment, please consider all health options that are available in the community if you think you need to see a health professional:


Your local pharmacist can help with any advice and medicines for minor illnesses and injuries and most have a room where you can discuss issues with pharmacy staff without being overheard.  Pharmacists are also trained to tell you when your symptoms mean you need to see someone at your GP Practice.


Go online at www.111.nhs.uk  if you urgently need medical help or advice and it’s not a life threatening situation.  With NHS111 online you can:


Find out how to get the right healthcare in their area, including whether you need to see a GP or seek urgent care.


Get advice on self-care.


Get a call back from a nurse, doctor or other trained health professional if you need it.


Your local urgent treatment centres are open 365 days a year and can treat non-life-threatening illness and injury and has x-ray facilities.  The two nearest to Widnes are Widnes and Runcorn.

Please keep A&E free for those who really need it and only attend A&E or call 999 for a life-threatening illness such as choking, chest pain, blood loss or open fractures.  If you attend A&E and your condition not deemed to be life threatening, you will be advised of other local services that are more suitable for you.


Also remember self-care.  The majority of people feel comfortable managing everyday minor ailments like coughs and colds themselves, particularly when they feel confident in recognising the symptoms and have successfully used over-the-counter medicine before.  More information about how to treat many common conditions at home can be found on the national NHS website: www.nhs.uk/conditions

Non-urgent advice: Musculoskeletal Clinical Assessment and Triage Service (MSKCATS) – Physiotherapy UPDATE OCTOBER 2022


From 10 October 2022, patients who use the Musculoskeletal Clinical Assessment and Triage Service (MSKCATS) will be referred by contacting their GP practice rather than self-referring. 

MSKCATS is available for patients aged 16 and over with any muscle or joint problem who have a Widnes or Runcorn GP.
The change in referral process is required as current patient demand is significantly higher than the services commissioned capacity which has led to increased waiting times. The referral process change will allow MSKCATS and GP practices to share delivery of appointments for patients with MSK conditions.

Cheshire and Merseyside Integrated Care Board are working with Halton Health partners to identify opportunities to increase capacity to meet the high demand to MSK services in in the future. 

When you contact your GP practice regarding an MSK issue, you may be asked some questions to help them determine whether your needs will be best met by the MSKCATS service or the GP practice. If it is determined that you will need an appointment with the MSKCATS the GP practice will book a slot for you to speak to the MSKCATS administrator, who will call you at an allocated time to begin the appointment booking process.
 
Patients will not experience any change to the MSKCATS service once referred into it. You will access the same highly trained, specialist physiotherapists who have worked in the service for many years who will offer an expert assessment and patient-centred care. 

From 10 October the phone number for the service will no longer be in use and a recorded message will advise you to contact your GP practice.

You can find out more about the service on Warrington and Halton Teaching Hospital NHS Foundation Trust’s MSKCATS web page.