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The Beeches
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Non-urgent advice: Practice Update

We are extremely busy at the moment, please consider all health options that are available in the community if you think you need to see a health professional:

· Your local pharmacist can help with any advice and medicines for minor illnesses and injuries and most have a room where you can discuss issues with pharmacy staff without being overheard.  Pharmacists are also trained to tell you when your symptoms mean you need to see someone at your GP Practice.

· Go online at www.111.nhs.uk  if you urgently need medical help or advice and it’s not a life threatening situation.  With NHS111 online you can:

Find out how to get the right healthcare in their area, including whether you need to see a GP or seek urgent care.

Get advice on self-care.

Get a call back from a nurse, doctor or other trained health professional if you need it.

· Your local urgent treatment centres are open 365 days a year and can treat non-life-threatening illness and injury and has x-ray facilities.  The two nearest to Widnes are Widnes and Runcorn.

· Please keep A&E free for those who really need it and only attend A&E or call 999 for a life-threatening illness such as choking, chest pain, blood loss or open fractures.  If you attend A&E and your condition not deemed to be life threatening, you will be advised of other local services that are more suitable for you.

· Also remember self-care.  The majority of people feel comfortable managing everyday minor ailments like coughs and colds themselves, particularly when they feel confident in recognising the symptoms and have successfully used over-the-counter medicine before.  More information about how to treat many common conditions at home can be found on the national NHS website: www.nhs.uk/conditions

Non-urgent advice: E-Consult Operating Hours

Please note E-Consult Consultations are only available during practice operating times – Monday to Friday; 8:00am to 18:30pm. Occasionally, due to high demand and clinically safety, these times may alter.

If you require medical attention outside our practice operating hours, then please either;

Ring 111 for medical attention.

Ring 999 if its an emergency or life threating.

Consider contacting a local pharmacist for medical attention.

Non-urgent advice: Musculoskeletal Clinical Assessment and Triage Service (MSKCATS) – Physiotherapy UPDATE OCTOBER 2022

From 10 October 2022, patients who use the Musculoskeletal Clinical Assessment and Triage Service (MSKCATS) will be referred by contacting their GP practice rather than self-referring. 

MSKCATS is available for patients aged 16 and over with any muscle or joint problem who have a Widnes or Runcorn GP.

The change in referral process is required as current patient demand is significantly higher than the services commissioned capacity which has led to increased waiting times. The referral process change will allow MSKCATS and GP practices to share delivery of appointments for patients with MSK conditions.

Cheshire and Merseyside Integrated Care Board are working with Halton Health partners to identify opportunities to increase capacity to meet the high demand to MSK services in in the future. 

When you contact your GP practice regarding an MSK issue, you may be asked some questions to help them determine whether your needs will be best met by the MSKCATS service or the GP practice. If it is determined that you will need an appointment with the MSKCATS the GP practice will book a slot for you to speak to the MSKCATS administrator, who will call you at an allocated time to begin the appointment booking process. 

Patients will not experience any change to the MSKCATS service once referred into it. You will access the same highly trained, specialist physiotherapists who have worked in the service for many years who will offer an expert assessment and patient-centred care. 

From 10 October the phone number for the service will no longer be in use and a recorded message will advise you to contact your GP practice.

You can find out more about the service on Warrington and Halton Teaching Hospital NHS Foundation Trust’s MSKCATS web page.

Non-urgent advice: Urgent Mental Health Support – 24/7

Urgent Mental Health Support – 24/7

If you need urgent mental health support, you can call the freephone crisis line on 0800 051 1508. The crisis line is open 24/7.

Further information about this service is available here

Latest News

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The Beeches Medical Centre – Festive Bank Holiday Closures

The Beeches Medical Centre will be closed over the festive period on the following Bank Holidays; Monday 26th December 2022 […]

Musculoskeletal Clinical Assessment and Triage Service (MSKCATS) – OCTOBER 2022 UPDATE

From 10 October 2022, patients who use the Musculoskeletal Clinical Assessment and Triage Service (MSKCATS) will be referred by contacting […]

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Out of Hours and Emergencies

111 is the NHS non-emergency number. It’s fast, easy and free. Call 111 and speak to a highly trained adviser, supported by healthcare professionals. They will ask you a series of questions to assess your symptoms and immediately direct you to the best medical care for you.

NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.

Out of Hours Provider is PC24. The services are commissioned by NHS England and Halton CCG.

In case of a life threatening emergency, please dial 999

Face-to-Face GP appointments are available and have been available throughout the Coronavirus Pandemic at The Beeches Medical Centre.

To remain covid compliant and to keep patients safe we have had to change the way we operate.

Therefore, if you need an appointment please contact us on 0151 424 3101/244 3339 from 8:00am or alternatively, submit a online consultation and a GP will respond within 48 hours. To submit an online consultation, please click here

You will be added to a triage list. Please do not be offended if a receptionist asks you detailed questions about your condition. They require this information, so they can give the GP has much information has possible. You also have the right to decline to give this information.

A GP will then review the information and advise on the appropriate action. If clinically appropriate, you will then offered a face-to-face appointment.

We have measures in place to make your visit to the surgery safe and secure.

Online services allow you to:

  • book, check or cancel appointments with a GP, nurse or other healthcare professional 
  • order repeat prescriptions
  • see parts of your health record, including information about medicines, vaccinations and test results
  • see communications between your GP surgery and other services, such as hospitals

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Non-urgent advice: Mission Statement

Our aim is to deliver an equitable, patient driven, high quality and caring primary health care service without prejudice to patients of the practice.