Access to Your Medical Records
If for any reason you need to access your medical records please put your request in writing to the practice manager who will send you a written explanation of the procedure and charges.
Bereavement- Death Occurring at Home or Hospital
Death of a Relative
If Death Occurs At Home
1. Telephone the doctor who will visit to confirm that death has taken place.
2. Contact a funeral director.
3. Arrange to collect the doctor’s Medical Certificate of Death (usually from the surgery).
4. Take this to the Registrars Office, (together with the deceased’s Medical Card and Birth Certificate, if available) for the area in which the death took place. Alternatively you can register by declaration at any convenient Registrars Office but certificates will not be available as these will have to be posted to you a few days later.
5. The Registrar will normally issue a Green coloured certificate for you to give to your funeral director who will look after necessary arrangements for the funeral. The Registrar will also issue a white notification certificate for the DSS. They will also enquire as to the number of Certified Copies you require for dealing with the deceased finances (a fee is payable for each copy).
If The Death Occurs In Hospital
1. Contact a funeral director to inform him his services are required.
2. Collect the certificate from the hospital then follow 4 – 5 as above
Note For Cremation
Your funeral director will usually liaise directly with the surgery regarding the additional certification required.
Care Data Information Sharing
NHS England is commissioning a modern data service from (HSCIC) – Health and Social Care information Centre on behalf of the entire health and social care system. The program is known as “Care Data”. Patient data will be extracted from patient records using (GPES) General Practice Extraction Service. No “free text ” data will be extracted only the following:
- NHS no
- Date of Birth
- Post code
- Coded referral information
- NHS prescription data
- Other Clinical data
The technical specification can be viewed by clicking the link below: http://www.england.nhs.uk/ourwork/tsd/data-info/
You can also find further information on NHS Choices web site by following the link below: http://www.nhs.uk/NHSEngland/thenhs/records/healthrecords/Pages/care-data.aspx
If you do not want to share your data then you can “Opt-out”.
From 11.10.18 the practice staff can no longer do this for you. For further information please go to the following website www.nhs.uk/your-nhs-data-matters where you can find out more about data sharing opt out.
The practice operates a chaperone policy for patients who may want another person present if an intimate examination needs to be performed.
What is a Chaperone?
There are two types of chaperone:
Informal, which is the presence of a familiar person of the patients’ choice and
Formal, which is a clinical health person such as a nurse or a specifically trained clinical staff member such as a receptionist.
To protect the patient from vulnerability and embarrassment the chaperone would normally be of the same sex as the patient. The patient has the right to decline the Formal chaperone if he/she feels that they are unacceptable for any reason. Please ask a receptionist or the doctor you are seeing if you would like a chaperone present during your consultation.
All patient information, in whatsoever form, is regarded as absolutely confidential. Information can only be released with patient consent, however information may be exchanged between health bodies/ professionals. (Please see section on Summary Care Record SCR )
Dignity and Respect
The Practice will treat all patients with the utmost respect and dignity and in all matters will be wholly non-discriminatory. We also expect the same treatment ourselves, particularly our reception staff.
Discrimination and Behaviour – Zero Tolerance Policy
The practice has zero tolerance for any behaviour which is discriminatory on grounds of age, race, gender, social class, sexual orientation, health problem or any other factor. The Practice is committed to delivering high quality care to our patients. The relationship between the patients and those working in the surgery is an important issue and is a two-way process. Therefore in order to protect both the staff and other patients, we respectfully point out that the following inappropriate behaviour will not be tolerated:- Swearing, threatening or abusive behaviour, drunkeness verbal or physical abuse of any kind, racial abuse, drug taking/dealing, inappropriate demands for service.
Statement of Fitness for Wor
Fit notes were introduced in April 2010. With your employer’s support the note will help you to return to work sooner by providing more information about the effects of your sickness or injury. It is a common myth that employees have to be “signed fit” by their GP to go back to work. If an employer needs this advice then they can do this by arranging their own occupational assessment.
If you have been off work for some time you may not need an appointment to see your doctor for a further Fit note. A receptionist can request this for you. You do not need a “sick note” for the first 7 days of sickness. Your employer may request an SC2 form. You can print a form by clicking here.
We hope you find this information useful.
All GP Practices are required to declare the mean earnings (i.e., average pay) for GPs working to deliver NHS services to patients at each practice. The average pay for GPs working in The Beeches Medical Centre in the last financial year was £91,109 before tax and National Insurance. This is for 2 full time GP, 4 part time GPs, and 0 locum GPs who worked in the practice more than 6 months.
Help for Disabled Patients
We have a visual aid for patients via our patient call system display board, which is updated periodically with topical information. We have hearing loops to assist patients with impaired hearing. If you need any assistance in walking to the consultation rooms please ask one of our receptionists who will be pleased to offer their assistance
Named Accountable GP
From 1st April 2015 all patients will be allocated a named GP who will have the overall responsibility for their care. This does not prevent a patient from seeing the doctor of their choice. You are welcome to see any doctor in the practice. If you would like to know who your named GP is then please ask a receptionist.
The practice has a patient forum group which meets to discuss the annual patient survey report and offers suggestions to help us deliver and improve patient services.
Patient Responsibilities – Registration Details
Please inform us if you have moved to a new address or have a new telephone number as we may need to contact you and need up to date information at all times.
Practice Mission Statement
Our aim is to deliver an equitable, patient driven, high quality and caring primary health care service without prejudice to patients of the practice.
Summary Care Record — (SCR)
The summary care record means that part of your medical record can be accessed anywhere in the country when you seek medical advice. This is particularly useful if your care is unplanned, urgent or out of hours. Information in your SCR could save you and the NHS time and also one day be lifesaving. You have the choice of not taking part in the information sharing scheme. If you do not want to participate then please ask a receptionists for an “Opt Out” form. After completing the form please hand it back to a receptionist, who will then ensure that your “opt out” choice is recorded in your medical record.
The practice is a training practice so you may sometimes see a registrar. Registrars are fully trained doctors who are gaining experience in general practice. Sometimes if you book an appointment with a registrar there may be occasions when a receptionist will ask if you would agree to have your consultation videoed to assist training. This is to assist them and their training mentors to observe their consultations. You have the right to refuse to be videoed. A receptionist will always ask for your permission before you go in for your consultation. Please do not feel obliged to have your consultation videoed if you feel uncomfortable with this, please let a receptionist know. We will be welcoming our new registrar in August 2019