Discrimination and Behaviour – Zero Tolerance Policy

The practice has zero tolerance for any behaviour which is discriminatory on grounds of age, race, gender, social class, sexual orientation, health problem or any other factor. The Practice is committed to delivering high quality care to our patients. The relationship between the patients and those working in the surgery is an important issue and is a two-way process. Therefore in order to protect both the staff and other patients, we respectfully point out that the following inappropriate behaviour will not be tolerated:- Swearing, threatening or abusive behaviour, drunkeness verbal or physical abuse of any kind, racial abuse, drug taking/dealing, inappropriate demands for service.