What you can expect from us….
- We will treat you with honesty, respect, dignity and understanding.
- We will treat you as an individual.
- We will respect your privacy and right to confidentiality.
- We will provide health promotion and screening as our commitment to patient care.
- All information we may hold will be treated with total confidentiality in accordance with the law.
- Information about you will only be released to a third party with your written consent.
- You will be provided with full information about the practice and the services we offer.
- We will support you in caring for yourself to improve and maintain your health
- We will ensure that all staff undertake relevant and appropriate training
What we expect from you….
- You should recognise that you can make a significant contribution to your own and your family’s good health and well-being and take some personal responsibility for it.
- You should treat NHS staff and other patients with honesty, dignity, respect and understanding.
- You should adhere to our strict zero tolerance policy towards all staff at the Practice.
- You should recognise that causing a nuisance or disturbance on NHS premises could result in a prosecution.
- You should provide accurate information about your health, condition and status.
- You should use NHS services responsibly.
- You should keep appointments at the surgery or any other NHS service or cancel within reasonable time. Receiving treatment within a maximum waiting time may be compromised unless you do.
- You should follow the course of treatment which you have agreed and talk to your clinician if you find this difficult.
- You should participate in important public health programmes such as vaccination and screening.
- You should ensure that those closest to you are aware of your wishes about organ donation.
- You should attend for your annual long-term condition reviews (if applicable).
- You should attend for regular blood monitoring if requested to do so by the practice.
- You should give feedback – both positive and negative – about the treatment and care you have received including any adverse reactions you may have had.
- You should keep you contact details up to date.
- You should accommodate practice systems and initiatives such as care navigation.
Updated: 21st May 2025 (ABolton)