Prescription request received

Prescription Request Received

Thank you for submitting your prescription request.

From 1 January 2026, our prescription processing time will change from 48 to 72 working hours. This means that once we receive your prescription request from you or your pharmacy, it will be processed and sent electronically to your nominated pharmacy within 3 working days.

You can check in the NHS App (or other online services) to see when your prescription has been issued by the practice. Please note that this does not mean it is immediately ready to collect – your pharmacy will still need time to dispense it.

Please:

• Order your medication in good time (at least 7 days before you run out).
• Do not phone the practice to chase prescriptions before 72 working hours have passed, as this blocks phone lines for urgent care.
• Contact your pharmacy first for any queries about when your medication will be ready to collect.

This change is to help us manage workload safely and ensure we can continue to provide safe care for all our patients.

We would also like to politely remind patients that it is your responsibility to order prescriptions in good time — especially if medication may run out over a weekend or bank holiday.

Thank you for your understanding and cooperation.