Patient Feedback and Suggestions
We invite and welcome patient discussion and feed back.
If you have any suggestions or compliments regarding the practice, please use the feedback form below and the management team will discuss your suggestions with the Partners of the practice.
Please do not use this feedback form to make a complaint – Please see below on how to make a complaint regarding your the practice or your medical care.
HOW TO COMPLAIN
Should the service that you receive from our practice not meet your requirements and the high standard aspired to by the practice then please let us know. We hope that most problems can be sorted out easily and quickly, often at the time they arise and with the person concerned. If this is not possible then please inform us as soon as possible, ideally within a matter of days.
Please email your complaint to to [email protected]
or write to us at the following address;
The Beeches Medical Centre, 20 Ditchfield Road, Widnes, Cheshire, WA8 8QS
We will acknowledge your complaint within 3 working days and aim to fully investigate your complaint within 10 working days of the date it was received. If we expect it to take longer we will explain the reason for the delay and tell you when you can expect our response. When we review your compliant , we will investigate the circumstances; make it possible for you to discuss the problem with those concerned; make sure you receive an apology if appropriate and take steps to prevent such problems arising again.
You will receive a final letter setting out the result of any practice investigation.
COMPLAINING ON BEHALF OF SOMEONE ELSE
We have to adhere to strict rules of confidentiality. If you are complaining on behalf of someone you will need to obtain their written consent to do so, (unless there is incapacity through illness).
TAKING IT FURTHER
Patient and Liaison team Cheshire and Merseyside
Commission Support Unit 3rd Floor,
Bevan House 65 Stephenson Way
You can also complain to CQC – Care Quality Commission tel: 03000 616161.