We invite and welcome patient discussion and feed back. If you have any suggestions or compliments regarding the practice please forward to the Practice Manager for discussion with the Partners. Please complete the online form below to inform us of a complaint, compliment, comment or suggestions.
Complaints
Should the service that you receive from our practice not meet your requirements and the high standard aspired to by the practice then please let us know. We hope that most problems can be sorted out easily and quickly, often at the time they arise and with the person concerned. If this is not possible then please inform us as soon as possible, ideally within a matter of days.
Patients can complain directly to – haltonccg.complaints@nhs.net or PALS Contact no 0800 218 2333 or by post to:
Patient and Liaison team Cheshire and Merseyside
Commission Support Unit 3rd Floor,
Bevan House 65 Stephenson Way
L13 1HN.
You can also complain to CQC – Care Quality Commission tel: 03000 616161. We shall acknowledge receipt of a complaint within 3 working days and provide you with details of the timescale of the investigation.
Complaining on Behalf of Someone Else?
We have to adhere to strict rules of confidentiality. If you are complaining on behalf of someone you will need to obtain their written consent to do so, (unless there is incapacity through illness).